Booking Conditions And Terms Of Payment
LONDON SONGWRITERS – BOOKING TERMS & CONDITIONS
In making a booking for a London Songwriters retreat, you agree to the following terms and conditions:
All bookings must be accompanied by the full payment or deposit (if one is agreed). Your booking is not definite until confirmed by email. The balance is payable no later than eight weeks before the retreat starts and no reminders will be sent. Unpaid or late balances may be treated as a cancellation. If we do not receive the balance when due we may offer the place to someone else.
You are advised to take out travel insurance as we cannot reimburse travel costs or other losses incurred by you in the event of any cancellation. You should check that any policy you take meets your requirements in recovering these costs and course fees as appropriate.
Cancellations of bookings will be accepted at our discretion up to eight weeks before the retreat takes place and your full fee or deposit will be returned less a £100 cancellation charge. If you cancel your booking after this time, we will retain the full deposit or any instalments paid. In this case, if the retreat is full, we will attempt to fill the place and, if we succeed, the balance less the cancellation fee, will be returned to you. If we cannot fill the place, we will retain any payments you have made.
At our discretion, and up to eight weeks before the retreat, you may be able to transfer your booking to another retreat in the same year, subject to availability and payment of any differences in the fees due. We will do so only if we have already received the full course fee from you and we are able to re-fill the place on the original retreat. If either of these conditions is not met, we may be unable to transfer the booking. Cancellation terms will apply to the new booking. Once a booking is transferred we are unable to offer any refunds or further transfers.
Changes to the programme
London Songwriters reserves the right to make changes to the advertised programme with as much notice as possible. If we need to cancel a retreat we will offer you an alternative retreat or return all of the fee paid. Our liability to you in all cases is limited to the course fee you have paid.
London Songwriters events rely on a collaborative ethic and a supportive environment that depends on respect, tolerance and understanding of all participants, facilitators and their creative work. London Songwriters may refuse a place and / or to exclude from a course any participant who, in the opinion of the facilitator, behaves in a disruptive manner or engages in any discriminatory conduct. No refund will be given if exclusion is made for these reasons.
Please treat venue buildings and grounds with care and respect. You will be liable for any damage caused to the venue or excessive cleaning required as a result of your stay.
Privacy and data
By booking, you agree that we may collect and store personal information about you and your interactions with London Songwriters. We will use this information to communicate with you about your booking and we may, unless you tell us otherwise, communicate with you occasionally about other retreats and events. We will never share or sell information with any third party.
London Songwriters cannot accept responsibility for any loss, damage or expense sustained by attendees as a result of an event or circumstance beyond our control.